FAQ's

We complete the below customs paperwork for Great Britain, Northern Ireland and Republic of Ireland:

• IMPORTS
• EXPORTS
• ENS
• GMR
• EXS
• PBN
• TSS
• SUPPLEMENTARY DECLARATIONS
• TRANSITS
• TRACES
• IPAFFS
• INVENTORY LINKING
• ONWARD PLANNING

We specialise in the following routes:

• NI – GB
• NI – GB via ROI
• GB – NI
• GB – NI via ROI
• GB – ROI
• GB – ROI via NI
• RO I- GB
• ROI – GB via NI
• GB – EU (MAINLAND)
• EU (MAINLAND) – GB
• EU – EU via GB

The countries we can clear goods in Europe currently are:

Sweden, Norway, Portugal, Spain, France, Netherlands, Poland, Monaco, Switzerland, ROI, Belgium, Italy, Czech Republic, Romania, Bulgaria, North Macedonia, Poland, Lithuania, Latvia & Estonia.

As we are based in Northern Ireland, we can offer clearances in Ireland, Northern Ireland and Great Britain.

IN terms of Inventory Linking, we can clear goods in the following UK ports:

London Gateway, Tibury, Chatham, Dover, Poole, Southampton, Belfast, Manchester, Leeds, Plymouth, Portsmouth, Harwich, Hull, Illingham, Killingholme, Boston, Goole, Grimsby, Gunness, Flixborough, Barrow, Hacen, Keabdy, Howden & Groveport.

As we are based in Northern Ireland, we can offer clearances in Ireland, Northern Ireland and Great Britain.

Yes! We have built relationships with over 30 agents that can assist with EU imports and exports!

Give us a call or drop us an email. We will then have our business development team contact you to discuss your needs. Once that is completed, our accounts team will send you out an account form for you to fill in and send back.

We have no monthly fees for being our customer. We simply charge you as and when you use our services!

Yes, we have several methods of payment terms to suit all companies large or small!

Yes, we do on an ADHOC basis.

We are 24/7 365 days a year to assist with all your customs needs!

Yes! We are happy to help and support all new company’s and help educate them on what is required!

We always advise our customers to send it requests at least 2 hours before the lorry arrives at the port of departure.

Of course, we can help. Our team currently complete supplementary declarations for over 100 companies!

Our sister company Derry Bros Shipping will happily assist with booking of boats!

Passengers and tourists are generally classed as those people travelling for pleasure or holiday destination. A freight booking must be made for any Commercial Vehicles designed for the purpose of carrying goods for hire and payment including other commercial practices or business. Generally, if you pay road tax as a Commercial Vehicles, you will have to travel as FREIGHT. This includes Light Commercial Vehicles (LCV) – Vans with no side windows. Ferry operators are clamping down on Commercial Vehicles travelling on passenger tickets. Some are even imposing a “spot fine” on some routes, forcing the vehicle to re-book on a freight booking. These "window rates" are usually very high in comparison to the bulk discounted rates we can offer you. Freight tickets also have other added benefits including:

• Fixed prices throughout the year - they do not fluctuate with the seasons and peak holiday times.
• No charge to make amendments or cancellations.
• Access to freight lounges on board.
• Some routes will also include free meals and/or a berth in a cabin.

Our terms and conditions can be found here.

Driver Accompanied vehicles

• Irish Sea routes - 1 hour before departure
• Dover routes - 1 hour before departure
• Spanish routes - 2 hours before departure
• Western Channel routes - 1 hour before departure
• North Sea routes - 1 hour before departure (except routes to Denmark, Norway and Sweden which is 3 hours before departure)
• Baltic routes - 2 hours before departure
• Mediterranean routes - 3 hours before departure

Unaccompanied vehicles

• Irish Sea routes - 1h 30m before departure
• Dover routes - 1 hour before departure
• Spanish routes - 2 hours before departure
• Western Channel routes - 1h 30m before departure
• North Sea routes - 1h 30m before departure (except routes to Denmark, Norway and Sweden which is 3 hours before departure)
• Baltic routes - 2 hours before departure
• Mediterranean routes - 3 hours before departure

For Private vehicles there is normally a requirement to be at the port at least 30 minutes before departure. This is usually stated at time of booking and reminders are also sent by the shipping companies.

Driver Accompanied vehicles

• Irish Sea routes - 1 hour before departure
• Dover routes - 1 hour before departure
• Spanish routes - 2 hours before departure
• Western Channel routes - 1 hour before departure
• North Sea routes - 1 hour before departure (except routes to Denmark, Norway and Sweden which is 3 hours before departure)
• Baltic routes - 2 hours before departure
• Mediterranean routes - 3 hours before departure

Unaccompanied vehicles

• Irish Sea routes - 1h 30m before departure
• Dover routes - 1 hour before departure
• Spanish routes - 2 hours before departure
• Western Channel routes - 1h 30m before departure
• North Sea routes - 1h 30m before departure (except routes to Denmark, Norway and Sweden which is 3 hours before departure)
• Baltic routes - 2 hours before departure
• Mediterranean routes - 3 hours before departure

For Private vehicles there is normally a requirement to be at the port at least 30 minutes before departure. This is usually stated at time of booking and reminders are also sent by the shipping companies.

Our app can be found on the Play Store for Android and App Store for IOS devices.

We currently work with around 20 freight operators thought the UK, Ireland and Europe. Whilst constantly aiming to provide a larger offering of available destinations. The most recognisable being Stenaline, P&O, Irish Ferris and Seatruck, among others.

There are several factors involved in this decision. Not limited to the destination you are travelling to, when you need to be there and what load you are carrying. Depending on your situation or preference a crossing of a specific length may be best. Our reservation staff can assist you in making a decision for your needs.

If you are a direct account holder for a ferry operator, we will not be able to facilitate your travel along routes they operate. However we can offer cost effective alternative to satisfy your transport needs.

Not a problem, your booking will be processed, and we can quote you the expected prices. Booking in advance is advised to ensure your space on the ferry, but we will do our best to get you to your destination.

To make a booking you will first need an account. To make an account simply contact our reservation team and we can setup you on our app or you can make your bookings over the phone.

Yes, we can arrange your passenger travel throughout the UK and Europe. Contact our reservation team and we’ll get you the best deal possible.  

Ferry operators will normally provide electrical connections (or plugins) for refrigerated vehicles free of charge. If your vehicle requires a plugin, please select 'Electrical Connection - Yes' on the booking details page when making your booking online.